Terms of service

Overview

Welcome to Surree! The terms “we”, “us” and “our” refer to Surree. Surree operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Surree is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any referenced policies (the “Terms”), describe your rights and responsibilities when using our Services. By visiting, interacting with, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Accounts

You must be at least the age of majority in your state or country of residence to use our Services.
You agree to provide accurate, complete, and current information when creating an account or making a purchase.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

Section 2 – Our Products

We make every effort to accurately display and describe our products. However, colors and product appearance may vary due to device settings.
All product descriptions and prices are subject to change at any time without notice.
We reserve the right to limit sales by region, quantity, or customer.

Section 3 – Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.
An order is only accepted once payment is processed and you receive an order confirmation.
Please review your order carefully before submitting. Orders may be difficult to cancel once processed.
Purchases are for personal use only and not for resale or export.

Section 4 – Prices and Billing

Prices are listed in the currency shown at checkout and are subject to change without notice.
Prices do not include shipping, handling, taxes, customs, or import fees unless stated otherwise.
You agree to provide accurate payment details and authorize us to charge your payment method for all purchases made.

Section 5 – Shipping and Delivery

Delivery timeframes are estimates only and not guaranteed.
We are not responsible for delays outside our control (e.g., customs, courier delays).
Australian Consumer Law Compliance: If your order is not delivered within a reasonable time, you may be entitled to a refund or replacement. Please contact us if your order is significantly delayed.
Risk of loss passes to you once the order is handed to the carrier.

Section 6 – Intellectual Property

All content, trademarks, and materials on our Services are the property of Surree or its licensors and protected under intellectual property laws. You may not reproduce, distribute, or exploit our content without prior written permission.

Section 7 – Optional Tools

We may provide access to third-party tools “as is” and “as available” without any warranties. Use of such tools is entirely at your own risk.

Section 8 – Third-Party Links

We are not responsible for third-party websites linked from our Services. Please review their policies before engaging in any transactions.

Section 9 – Relationship with Shopify

Surree is powered by Shopify. However, all purchases are made directly with Surree, and Shopify is not responsible for sales, refunds, or product issues.

Section 10 – Privacy Policy

Your use of our Services is subject to our Privacy Policy, and some personal data may be processed by Shopify in accordance with its Privacy Policy.

Section 11 – Feedback

By submitting feedback or reviews, you grant Surree a perpetual, royalty-free license to use and display it. You warrant that you own or have rights to any content you submit.

Section 12 – Errors, Inaccuracies and Omissions

We reserve the right to correct any errors or inaccuracies (including pricing) and cancel orders if necessary.

Section 13 – Prohibited Uses

You may not use our Services for unlawful purposes, to transmit harmful code, infringe intellectual property rights, or engage in fraud, harassment, or other prohibited conduct.

Section 14 – Termination

We may suspend or terminate your access to our Services at any time. Certain sections, including Intellectual Property, Limitation of Liability, and Indemnification, will continue to apply.

Section 15 – Disclaimer of Warranties

The Services and products are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free use. However, nothing in these Terms limits your rights under the Australian Consumer Law.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages.

This limitation does not exclude or restrict your rights under the Australian Consumer Law, which guarantees remedies for faulty or defective goods.

Section 17 – Indemnification

You agree to indemnify and hold Surree harmless from any claims arising from your misuse of our Services or breach of these Terms.

Section 18 – Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Section 19 – Waiver & Entire Agreement

Failure to enforce any part of these Terms is not a waiver of rights. These Terms constitute the entire agreement between you and Surree.

Section 20 – Assignment

You may not assign your rights or obligations under these Terms without our consent. We may assign ours without notice.

Section 21 – Governing Law

These Terms are governed by the laws of Australia.

If you are a consumer residing in Australia, you may bring legal proceedings in the courts of Australia.

Section 22 – Changes to Terms

We may update these Terms at any time. Changes will take effect when posted on this page. If changes are material, we will notify you as required by law.

Section 23 – Returns and Refunds

We offer a 30-day return policy for Australian customers.
Items must be unused, unworn, and in original packaging with proof of purchase.
Change of Mind Returns: Customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Items: Contact us within 30 days with photos/videos. We will provide a free return label or reimburse reasonable costs.
Refunds will be issued to the original payment method after inspection.
Australian customers will receive a local return address upon authorization.

Australian Consumer Law Rights:

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. If goods are not of acceptable quality and the failure is not major, you are entitled to a repair or replacement.

Section 24 – Order Cancellations

Orders may be canceled within 6 hours if unprocessed.
If your order has not shipped, cancellation may still be possible upon request.
Once shipped, orders cannot be canceled but may be returned under our Refund Policy.

Section 25 – Consumer Complaints

If you receive a defective, damaged, or incorrect product, please contact us at help@surree.com within 30 days.

We aim to resolve all complaints promptly, fairly, and in accordance with your rights under the ACL.

Section 26 – Company Information

Customer Support

Email: help@surree.com
Phone: +1 (307) 424-2588
Contact Form: Contact Page
Customer Service Hours: Monday – Friday, 9:00 A.M. – 5:00 P.M. (AEST)
Response Time: Within 24 hours on business days