Terms of service

Effective Date: August 16, 2026

Welcome to Surree! Throughout these Terms of Service, the words “we”, “us”, and “our” refer to Surree, operating under the legal entity FIREBLADE LLC. We provide this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site at www.surree.com or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to all the terms of this agreement, you may not access the website or use any services.

1. Account & Website Access

  • Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your state, canton, or province of residence.
  • Information Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
  • Account Security: If you create an account, you are solely responsible for maintaining the security of your login credentials and for any activity that occurs under your account.

2. Product Information & Availability

  • Display Accuracy: We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be perfectly accurate.
  • Availability: All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time or to limit the sales of our products to any person or geographic region.

3. Pricing Modifications

  • Standard Pricing: Prices for our products are subject to change without prior notice. The price charged to your payment method will always be the price displayed at the exact time your order is placed.
  • Discounts & Sales: Any advertised price reductions, promotional sales, or strike-through pricing indicate a genuine discount applied against our recent standard pricing, in accordance with fair trading and transparent pricing practices.

4. Order Acceptance & Refusal

By placing an order, you are submitting an offer to purchase. An order is only finalized and accepted by us once your payment is successfully processed and an order confirmation email is generated. We reserve the right to refuse or cancel any order placed with us. In the event that we make a change to or cancel an order (e.g., due to suspected fraud, stock shortages, or pricing errors), we will notify you by contacting the email and/or billing address provided at the time the order was made and issue a full refund immediately.

5. Billing, Payments & Taxes (All-Inclusive)

  • Currency: All transactions and product prices are listed and processed in Swiss Francs (CHF).
  • Delivery Duty Paid (DDP): We guarantee a seamless experience. All prices shown on our store are completely inclusive of applicable Swiss VAT, import duties, and customs fees.
  • Zero Hidden Fees: The final total displayed at checkout is exactly what you will pay. You will not face any unexpected customs invoices or handling fees upon delivery in Switzerland.
  • Payment Methods: We accept secure payments via major providers including Apple Pay, Google Pay, Amazon Pay, Shop Pay, Visa, Mastercard, American Express, Discover, and Diners Club.
  • Security: Your payment is processed securely at the time of purchase. Surree does not store or have direct access to your full credit card data.

6. Shipping & Fulfillment

  • Destination: We currently offer fulfillment exclusively to addresses within Switzerland.
  • Timeframes: Orders require 1–3 business days for processing, followed by 7–13 business days for transit. The total expected timeframe is 8–16 business days.
  • Missing Parcels: If the shipping carrier confirms your package has been lost in transit, Surree will arrange a free replacement or a full refund.
  • For comprehensive details, please review our Shipping Policy.

7. Returns, Refunds & Cancellations

  • Return Window: We voluntarily provide a 30-day return policy, starting from the day your package is delivered.
  • Liability for Costs: Customers are responsible for return shipping costs in the event of a change-of-mind return. If an item is received defective, damaged, or incorrect, Surree will cover all return expenses.
  • For complete instructions, please refer to our Return & Refund Policy.

8. Intellectual Property Rights

All content included on this site—such as text, graphics, logos, images, and software—is the property of Surree (FIREBLADE LLC), Shopify, or our licensed vendors. You are granted a limited license to access and make personal use of this website. Unauthorized copying, reproduction, or commercial exploitation of any site content is strictly prohibited.

9. Third-Party Links & Tools

Certain content, products, and services available via our Service may include materials from third parties (e.g., tracking portals or payment gateways). We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content made in connection with any third-party websites.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Surree (FIREBLADE LLC) shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our service or any products procured using the service. Where Swiss consumer protection laws prohibit the exclusion of certain liabilities, our liability shall be limited to the absolute minimum extent permitted by those mandatory laws, and in no event shall it exceed the total purchase price of your order.

11. Governing Law & Consumer Protection

  • Jurisdiction: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States.
  • Swiss Consumer Protection: If you are a consumer residing in Switzerland, this choice of law will not deprive you of the mandatory consumer protections and legal rights afforded to you by Swiss law. We will always honor the mandatory legal standards required for operating in the Swiss market.

12. Dispute Resolution & Complaints

If you are dissatisfied with a product or our service, we want to make it right. Please email your complaint to help@surree.com. We will acknowledge your concern within 24 business hours and aim to resolve the issue amicably.

13. Modifications to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Contact Us

We’re here to help with any questions about your order, our products, or our policies. Our support team is always ready to provide quick, reliable assistance.

Customer Support

Order Inquiries: If your inquiry is related to an existing order, please include your order number in your email or have it available when you call so we can assist you more quickly.

Company Information (Legal Operator)

  • Business Name: Surree
  • Legal Entity: FIREBLADE LLC
  • Business Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States
  • Company Registration Number: 2025-001603504
  • Employer Identification Number (EIN): 36-5130650