Privacy policy

At Surree, we deeply value your privacy and are dedicated to safeguarding your personal information. This document outlines how we gather, utilize, and protect your data in accordance with the Swiss Federal Act on Data Protection (FADP).

1. Data Controller

The legal entity responsible for overseeing and processing your personal data (the Data Controller) is:

  • Legal Entity: FIREBLADE LLC
  • Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States
  • Contact Email: help@surree.com

2. Information We Gather

When you browse our storefront or complete a purchase, we may collect the following data points:

  • Personal Identifiers: Your full name, email address, phone number, and your billing and shipping addresses.
  • Transaction Data: Details regarding the products you have purchased and your overall order history.
  • Financial Details: Processed safely through our encrypted payment gateways. We never view or store your full credit card information.
  • Technical Metrics: Your IP address, browser type, device specifications, and cookie data used to optimize your browsing experience.

3. How We Utilize Your Data

We process your personal information under the following legal frameworks:

  • Fulfilling Contracts: To successfully process your payments, arrange for delivery, and manage any returns.
  • Legal Compliance: To maintain mandatory financial records as required by tax and accounting authorities.
  • Legitimate Business Interests: To enhance our website's functionality, prevent fraudulent orders, and provide excellent customer service.
  • User Consent: To send promotional updates if you have actively subscribed to our newsletter (you may opt out at any time).

4. International Data Transfers

Please be aware that Surree is operated by a company headquartered in the United States. By shopping with us, you acknowledge that your information will be securely transferred to and processed in the USA. We implement rigorous safeguards, utilizing recognized standard contractual clauses, to ensure your data receives protection equivalent to the strict standards set by the Swiss FADP.

5. Sharing Your Information

We pledge never to sell, rent, or trade your personal details. We only share necessary data with trusted third-party partners to keep our operations running smoothly:

  • Payment Gateways: To facilitate safe and secure checkouts.
  • Fulfillment & Shipping Providers: To deliver your orders (e.g., FedEx, DHL, or local Swiss couriers).
  • Technology Platforms: To host our e-commerce environment (Shopify) and monitor site performance (Google Analytics).

6. Your Privacy Rights (Under Swiss Law)

Under Swiss data protection regulations, you are entitled to several rights regarding your personal information:

  • Data Access: You may request a complete copy of the information we have on file for you.
  • Correction: You can ask us to update or fix any inaccurate records.
  • Deletion (Right to be Forgotten): You may request the removal of your data, provided we are not legally obligated to retain it for tax or legal purposes.
  • Processing Restrictions: You can demand a pause on how we utilize your information.
  • Data Portability: You may request your records in a readable, digital format to transfer elsewhere.

To exercise any of these rights, simply email us at help@surree.com. We strive to process all data requests within 30 days.

7. Cookies & Tracking

Our storefront utilizes cookies to ensure core site functionality and to analyze visitor behavior so we can improve our services. You have full control over your preferences and can accept or decline non-essential cookies via the banner on our website.

8. Data Retention Policies

We only keep your information for the duration necessary to fulfill the services requested, or as mandated by legal and accounting obligations. Typically, order and transaction logs must be retained for up to 5 years for official tax compliance.

9. Filing a Complaint

If you believe your personal data is being mishandled, you have the right to lodge a formal complaint with the appropriate supervisory authority. Customers in Switzerland may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.

10. Automated Systems

We leverage automated technologies (such as Shopify's built-in fraud analysis tools) to protect our store and recommend relevant products. These automated processes do not produce significant legal effects concerning you. Please reach out if you have any questions regarding these systems.

Contact Us

We’re here to help with any questions about your order, our products, or our policies. Our support team is always ready to provide quick, reliable assistance.

Customer Support

Order Inquiries: If your inquiry is related to an existing order, please include your order number in your email or have it available when you call so we can assist you more quickly.

Company Information (Legal Operator)

  • Business Name: Surree
  • Legal Entity: FIREBLADE LLC
  • Business Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States
  • Company Registration Number: 2025-001603504
  • Employer Identification Number (EIN): 36-5130650