Privacy policy

At Surree, we deeply value your privacy and are dedicated to safeguarding your personal information. This document outlines how we gather, utilize, and protect your data in accordance with the European Union's General Data Protection Regulation (GDPR/RODO).

1. Data Controller

The legal entity responsible for overseeing and processing your personal data (the Data Controller) is:

  • Legal Entity: FIREBLADE LLC
  • Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States
  • Contact Email: help@surree.com

2. Information We Gather

When you browse our storefront or complete a purchase, we may collect the following data points:

  • Personal Identifiers: Your full name, email address, phone number, and your billing and shipping addresses.
  • Transaction Data: Details regarding the products you have purchased and your overall order history.
  • Financial Details: Processed safely through encrypted, PCI-DSS compliant payment gateways. We never view or store your full credit card information.
  • Technical Metrics: Your IP address, browser type, device specifications, time zone, and cookie data used to optimize browsing experience and prevent fraud.

3. How We Utilize Your Data

We process your personal information under the following legal frameworks under Article 6 of the GDPR:

  • Fulfilling Contracts (Art. 6(1)(b)): To successfully process your payments, arrange for shipments/delivery, and manage returns/refunds.
  • Legal Compliance (Art. 6(1)(c)): To maintain mandatory financial and transactional records required by European tax and accounting authorities.
  • Legitimate Interests (Art. 6(1)(f)): To optimize storefront performance, prevent fraudulent transactions, and deliver effective customer support.
  • User Consent (Art. 6(1)(a)): To send promotional updates if you have actively subscribed to our newsletter (you may opt out at any time).

4. International Data Transfers

Please be aware that Surree is operated by FIREBLADE LLC, headquartered in the United States. By shopping with us, you acknowledge that your information will be securely transferred to and processed in the USA. We implement rigorous safeguards, utilizing European Commission-approved Standard Contractual Clauses (SCCs), to ensure your data receives protection equivalent to European standards.

5. Sharing Your Information

We pledge never to sell, rent, or trade your personal details. We only share necessary data with trusted third-party partners to keep our operations running smoothly:

  • Payment Gateways: To facilitate safe and secure checkouts.
  • Fulfillment & Shipping Providers: To deliver your orders (e.g., FedEx, DHL, or local Polish and Spanish couriers).
  • Technology Platforms: To host our e-commerce environment (Shopify) and monitor site performance (Google Analytics).

6. Your Privacy Rights (Under the GDPR)

Under European data protection laws (including Polish RODO and Spanish LOPDGDD), you hold the following rights:

  • Right of Access: Request a complete copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete records.

  • Right to Erasure ("Right to be Forgotten"): Request removal of your data, provided we are not legally obligated to retain it for tax or statutory purposes.

  • Right to Restriction of Processing: Demand a pause on how we utilize your personal data under specific conditions.

  • Right to Data Portability: Request your personal data in a structured, commonly used, machine-readable format.

  • Right to Object: Object to data processing based on legitimate business interests or direct marketing.

To exercise any of these rights, simply email us at help@surree.com. We strive to process all data requests within 30 days.

7. Cookies & Tracking

Our storefront utilizes cookies to ensure core site functionality and to analyze visitor behavior so we can improve our services. You have full control over your preferences and can accept or decline non-essential cookies via the banner on our website.

8. Data Retention Policies

We only keep your information for the duration necessary to fulfill the services requested, or as mandated by legal and accounting obligations. Typically, order and transaction logs must be retained for up to 6 years for official tax compliance (aligning with the Polish Tax Ordinance and the Spanish Commercial Code).

9. Filing a Complaint

If you believe your personal data is being mishandled, you have the right to lodge a formal complaint with the appropriate supervisory authority.

  • Customers in Poland may contact the Personal Data Protection Office (Urząd Ochrony Danych Osobowych – UODO) — www.uodo.gov.pl.

  • Customers in Spain may contact the Spanish Data Protection Agency (AEPD) at www.aepd.es.

10. Automated Systems

We leverage automated technologies (such as Shopify's built-in fraud analysis tools) to protect our store and recommend relevant products. These automated processes do not produce significant legal effects concerning you. Please reach out if you have any questions regarding these systems.

Contact Us

We’re here to help with any questions about your order, our products, or our policies. Our support team is always ready to provide quick, reliable assistance.

Customer Support

Order Inquiries: If your inquiry is related to an existing order, please include your order number in your email or have it available when you call so we can assist you more quickly.

Company Information (Legal Operator)

  • Business Name: Surree
  • Legal Entity: FIREBLADE LLC
  • Business Address: 1621 Central Ave, Cheyenne, Wyoming, 82001, United States
  • Company Registration Number: 2025-001603504
  • Employer Identification Number (EIN): 36-5130650