Shipping policy

We aim to process and dispatch all orders within 1–3 business days.

Estimated Delivery Times

Australia: 4–6 business days

Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, or unforeseen events).

Shipping Details

We offer free tracked shipping on all orders to Australia.
Once dispatched, you will receive a tracking number to monitor your package.
Tracking details usually become active within 1–3 business days.
Customers are responsible for providing accurate delivery information at checkout.

Shipping Destinations

We currently ship to:

Australia

Transit Issues

While we are not responsible for delays caused by carriers or customs, we will gladly assist you if your order is delayed, lost, or arrives damaged. Please contact us so we can help resolve the issue.

Delays

While we aim to deliver within the stated timeframes, delays may occasionally occur due to high demand, public holidays, or courier issues. If your order is delayed, please allow an additional 3 business days before contacting our customer service team and our support team will gladly assist you in tracking it down.

Customer Support

Email: help@surree.com
Phone: +1 (307) 424-2588
Contact Form: Contact Page
Customer Service Hours: Monday – Friday, 9:00 A.M. – 5:00 P.M. (AEST)
Response Time: Within 24 hours on business days